How did Virgin Media manage to lose my email account?

It was all there on Saturday and gone by Monday without any warning In late April my @virgin.net email account, which has been my main one for 20-plus years, disappeared. I used it on a Saturday but on Monday I could no longer log in and have been unable to do so ever since. Imagine all the links and contacts I have lost. Despite spending, in total, a whole day on the phone to Virgin Media, and talking to a large number of people, no one has been able to resolve the matter. Can it really be that in 2020, an email account can just be “disappeared” by a provider without warning? Continue reading… Read more: theguardian.com

UK, eurozone factories bounce back; US-China tensions rise over TikTok – business live

UK factory output at three-year high, Eurozone output highest since April 2018 – PMI surveysGold hits new record highTikTok reportedly relocating to London as Microsoft confirms acquisition plansHSBC steps up 35,000 job cuts amid Covid-19 profit plunge 9.35am BST In the UK, factories ramped up production at the fastest rate in nearly three years last month, as manufacturers reopened plants after the Covid-19 lockdown. The headline manufacturing PMI from IHS Markit and CIPS rose to 53.3 in July in the final reading, compared with the flash estimate of 53.6 and June’s 50.1. It was the highest reading since March 2019. 9.27am BST Chris Williamson, chief business economist at IHS Markit, which compiled the closely-watched survey, said: Eurozone factories reported a …

Turning Violent Disagreements into Civil Discourse

When it comes to politics, my brother-in-law Loren and I are on totally different planets. On his annual visits to our home, I count on our high-spirited debates. The surprising thing about our discourse is that it’s actually … civil. Could your family say the same? Loren has taught me a lot about discussing sensitive topics. He listens intently to my perspective. When my message isn’t sinking in, he says, “Okay, help me understand what you see that I don’t see.” He takes the role of learner instead of teacher. This involves probing for answers and holding space for my thoughts. The effects are powerful. I find myself more willing to consider what he has to say, too. This kind …

‘For someone from Syria, the authoritarianism is vivid in Britain’

Hassan Akkad fled Damascus after he was tortured by Assad’s regime. But nothing prepared him for his job as a cleaner on a Covid-19 ward in London… There have been times in the past 10 years, Hassan Akkad says, that his life has felt more like a movie. Thinking that occasionally kept him sane – and, more important, kept him going. Akkad’s walk-on part in world events began in 2011, when as a young English teacher he put himself in the frontline of Arab spring democracy protests in his native Syria. He was beaten and imprisoned by the regime – and at one point given a face-to-face audience with Bashar al-Assad, his torturer, to plead his case. Having fled Damascus …